Refund & Return Policy

At Mapping Skin Lab, we want you to have confidence when ordering from us.

01. Returns

Returns must be requested within [X DAYS] of delivery. Products must be unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned.

02. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.

Please provide your order number and photos of the product and packaging. We will review the issue and, where appropriate, provide a replacement or refund.

03. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

04. Return Shipping

Return shipping costs are the customer’s responsibility unless the product was damaged, defective, or incorrectly sent by Mapping Skin Lab.

Please contact us before sending any product back to receive return instructions.

05. Exchanges

Eligible products may be exchanged, subject to availability. Please contact us to request an exchange.

06. Allergies & Skin Sensitivity

Please review product ingredients before use. If you have known allergies or sensitive skin, consult a qualified healthcare professional before using our products.

07. Consumer Rights

Nothing in this policy is intended to limit any consumer rights or remedies required under applicable law.

08. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Mapping Skin Lab
Email: [REFUND EMAIL]
Website: [WEBSITE URL]